She is so nice! So What!

If we had to change the channel to our TV and the remote control did not work, would we say “but it is so nice!”? Or “But it looks so good”? No we would not. We would be upset to some degree that the remote control was not doing its job. If its job is to change the channel, turn the power on, or to shut the power off, that is just what we would expect.

In the workplace you might be shocked that we do not think along the same lines. We hear so many times about people being nice, handsome, pretty, or that they are a good guy/gal. When did any of that seem to matter. In the interview, I am sure we do not say to the prospective new boss  “as long as you don’t mind, I will plan to be nice and look good, I don’t really think that I’ll accomplish anything”. We would never be hired if we did so. The interview and onboarding is usually littered with tasks that are expected of the person, the company policy and procedure, and other mundane but necessary items to cover. In fact each job has a job description that clearly outlines the expectations. In those documents, it does not read “be a good guy”. Don’t get me wrong; WE EXPECT YOU TO BE A GOOD GUY/GAL. We expect you to be nice. We expect you to be polite and courteous to your fellow peers. But, we hire to get a job done first, and expect you to be nice second. Nice and incompetent do not get the job done, but competent and nice do.

We all need to remember, that the remote control is basically useless unless it does what we expect it to do and ultimately what we bought it for. When it stops working, we discard it and get another.

Be reliable. Be the person who is indispensable. The one the boss leans on. The one that goes over and above and does exactly what you were hired for (and more). AND, be nice and look your best. But first, be competent.

Author: ebtgains

Stephen is a seasoned leader in the automotive industry. He has a unique blend of achieving results, with an extremely high level of satisfaction for both the guest and the employee. Having a solid background in fixed ops, there is a daily sense of urgency to maximize each opportunity. He is a process driven GM for a public automotive group with a passion for personal and professional growth. He is always maximizing EBT opportunity and is open and willing to share.

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