When your mouth is open, your brain is on parade!

It never fails. When someone is nervous they speak just to speak. Their mind is going a thousand miles an hour, and when they speak, all kinds of crazy stuff comes pouring out. They may be at a funeral, or on a first date, at the bank, or filing their taxes with an accountant, or any number of other situations, when they open their mouth and fill the uncomfortable silence with noise. In professional sales, it also happens (like all the time). The consumer is thinking and processing the spiel, and the person selling thinks it would be a great idea to muddy the water with all kinds of senseless chatter. Once this happens, the consumer is confused and most always delays or declines to purchase. LET THEM THINK IN SILENCE.

If this is you, there is a cure for your habit. The good news is, there is a simple solution; stop talking. Sound easy? Sound simple? It is simple, but never easy. It is learned and it requires discipline to stop the prattle. If you can learn to say to yourself “stop speaking just to speak“, you will find the outcome will be better than you imagined. Don’t get me wrong, your mind will still be reeling, spinning, and on overload. But, you will be the only one to know it. Abraham Lincoln once said “Better to remain silent and be thought a fool than to speak out and remove all doubt”. Good advice.

Author: ebtgains

Stephen is a seasoned leader in the automotive industry. He has a unique blend of achieving results, with an extremely high level of satisfaction for both the guest and the employee. Having a solid background in fixed ops, there is a daily sense of urgency to maximize each opportunity. He is a process driven GM for a public automotive group with a passion for personal and professional growth. He is always maximizing EBT opportunity and is open and willing to share.

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