Tune in Tokyo!

In business there is a chain of command and a way for managers to share a message that has been communicated behind closed doors to everyone on the staff.

It is interesting when the message that has been communicated is not the message that gets passed down. The antenna’s job is not to change the channel or change the message. Its job is to make the message more clearer.

Middle management is hard enough to handle in and of itself, but when the message gets distorted from its original intent, I assure you that the middle manager will have even more to handle, especially after the leader discovers the intentional communication faux pas.

The leader depends on the middle managers in the organization to communicate the vision or message clearly, and trusts the managers to waive the banner and plant the flag so to speak. The leader does not expect to find the team they have invested in, twisted and in poor spirits because a middle manager flakes out. Actually, the leader is trusting the manager to be a good steward of the business and a good steward of his or her vision.

If the antenna doesn’t do its job and make the content clearer for all to see, sometimes the leader throws it away and invests in a better product — like cable or streaming.

Author: ebtgains

Stephen is a seasoned leader in the automotive industry. He has a unique blend of achieving results, with an extremely high level of satisfaction for both the guest and the employee. Having a solid background in service and parts, there is a daily sense of urgency to maximize each opportunity. He is a process driven GM for a public automotive group with a passion for personal and professional growth. He is always maximizing EBT opportunities and is open and willing to share ideas and results. View all posts by ebtgains