Cake, Less Eggs, Ain’t Cake

You have to excuse the grammar; I heard this saying once and it jumped out at me. Building a team in business is like making a cake . . . so to speak. Just the right ingredients mixed just the right way will produce an outstanding cake.

I recently have been interviewing for an open management position I have available, and all of the candidates are good at some things but not good at all things. Some have 20 years worth of experience but their overall automotive IQ doesn’t support it. Others have only a year of experience but have quickly seasoned and have a very high automotive IQ.

Picking the right person for the position can be a challenge as it relates to overall  experience. However, I feel it is even more important is how they fit in with the overall recipe of the store’s culture. Think about it; when you make a cake, you have eggs, flour, sugar, flavoring, butter, and salt. If you put too many eggs in, or not enough sugar, or only use a bowl of flour alone, it will be a cake to forget — if a cake at all. Eggs in and of themselves are not bad at all. But a bowl full of eggs alone will never get you the end result you are looking for, if the end result is a tasty cake.

When I interview, I am asking myself if the candidate will compliment the overall feel (or recipe) of the existing team. I wonder if they will be what we are looking for as we move into the future. I wonder if they will challenge and nudge the team members to be better or will they be argumentative and hostile in general. I am probing to see if I actually like the person, as in, are they kind/well groomed/well spoken/professional/humble/confident. It is even more vital that my existing management team will be assisted to even greater heights by the new hire and not fall into discouragement or worse; discontentment with their position based on the new recruit. It is not always about how many mountains you have moved on your resume or how many awards you have collected. It is also important that the fit is right interpersonally, because when putting a recipe together; cake, less eggs, ain’t cake.

Author: ebtgains

Stephen is a seasoned leader in the automotive industry. He has a unique blend of achieving results, with an extremely high level of satisfaction for both the guest and the employee. Having a solid background in service and parts, there is a daily sense of urgency to maximize each opportunity. He is a process driven GM for a public automotive group with a passion for personal and professional growth. He is always maximizing EBT opportunities and is open and willing to share ideas and results.

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