Blow-up Business Man?

No, I did not say blow up the business man. I said blow-up business man. Follow me here; I recently went to Starbucks to get my morning coffee. I was running a bit late, so I ordered on the App so I could just grab it and go. Well, it turns out everyone is doing this. Then it dawned on me. We are becoming like the movie WALL-E. Everyone has their face in, and is engaged in, their phone. It is like they do not know how (or want to) look someone in the eye and say “hi”. We want our coffee without speaking to a human, we want to talk to the people we know using text, so we do not have to verbally communicate, and we have hundreds of “friends” (or at least that is what we call them), on social networking sites.

BUT, what about the big nag. We are still empty. We were designed to live among people. It doesn’t matter your spiritual beliefs are in regards to this article, but the Bible states it was NOT good for man to be alone, so God created the woman as well. Then, we were instructed to be fruitful and multiply. This is the answer. We can avoid people all we want, but at the end of the day, we need people, we need relationships, and we need interaction.

At some point, there will be a shift back to a high level of customer service that requires interaction, because although technology is nifty and it captures our attention and “likes”, at our core, we do not want to sit next to a blow up business man. We want to sit next to, speak with, interact with, communicate to, and spend time with, real life people, just like us. So, let’s get out ahead of it! Let’s brush up on our human skills. Put your phone away. Turn your smile on, say hello, wait in line, and for Pete’s sake don’t be full of hot air like our friend in the picture.

Go where you’re celebrated, not tolerated!

If I offered you a crisp, clean $100 bill, with absolutely no strings attached, would you take it? What if I folded it in half? What if I crumpled it up in a ball? What if I dropped it in the mud and then stepped on it? Would you still take it? YES YOU WOULD. Why? Because there is nothing you can do (other than burning it to ashes) that would devalue the $100. Even if it has been stepped on and thrown in the mud, it is still worth $100.

If the crowd you regularly hang around with would be perfectly fine if you did not show up. You are tolerated. If the people at the church you attend don’t reach out to you or care to come up to you and have a conversation, you are tolerated. If the boss does not acknowledge you, even though you do a good job, you are tolerated. I am sure there are hundreds of examples but I am confident you get the picture.

I challenge all of you to see the value that each of you have. There are no duplicates of you. You are the one and only. Even if you are a twin, you are a unique one of a kind. Your fingerprints, conscience,  and DNA are proof that you are a one and only. Oscar Wilde nailed it on the head, when he said “Be yourself. Everyone else is taken”.  The crowd you hang around with can replace you but they can never replace you. Your church could replace you with another member but they will never replace you. And your boss can allow you to quit and they will replace you with another, but they will never replace you.

So, the next time you are feeling less than, ask yourself if you are in a place that simply acknowledges your existence –  aka tolerates you, or if you are in a place that celebrates you? Ultimately the choice is yours. Life can be much more fun and fulfilling if we are in a healthy environment. When you are celebrated, the crowd that you hang around with sees you coming and thinks “He’s/She’s here! YAY!”. When you are celebrated, you arrive at church and the people are thrilled to see you and talk to you. When you are celebrated, your boss takes the time to acknowledge you and your accomplishments.

Go where you’re celebrated, not tolerated.

I love our people!

“Once you get to the point to where you see your people like I see the Citgo sign, you will know exactly what I am talking about.”

Okay, work with me here (all of you that are not from the greater Boston Area). There is something about that sign (and every city has its own landmark). When you see the Citgo sign, you know you are in one of the greatest cities in the world and right around the corner from the legendary Fenway Park. It makes you feel warm and fuzzy, brings back great memories, and is just simply awesome. Ever since I was a boy (my wife might argue that I still am one), this sign has been a back drop for the home runs over the Green Monster. Somehow that backdrop also brings good summertime memories, and for anyone who loves Boston in general, the sign has huge value.

Some of you may not be as fortunate as I am in regards to employees. My employees are probably some of the best people in the business. Both personally and professionally. They have a bounce in their step, have tremendous integrity, are hard-working, like their job, and generally are happy to be alive. Sometimes I wonder if this was orchestrated or if is just by chance that this caliber people are working side by side with me every day. Either way, I’ll take it.

I challenge all of you managers, supervisors, and executives alike. Get out of your office. Say hello to all of your people daily. Call them by name. Get to know them. Carry their burdens (to an extent) and share in their victories. Trust them. Train them. This will help you keep them. You might find this to be a secret weapon, as many employees don’t quit companies, they quit supervisors, managers, and executives.

Once you get to the point to where you see your people like I see the Citgo sign, you will know exactly what I am talking about.

She is so nice! So What!

If we had to change the channel to our TV and the remote control did not work, would we say “but it is so nice!”? Or “But it looks so good”? No we would not. We would be upset to some degree that the remote control was not doing its job. If its job is to change the channel, turn the power on, or to shut the power off, that is just what we would expect.

In the workplace you might be shocked that we do not think along the same lines. We hear so many times about people being nice, handsome, pretty, or that they are a good guy/gal. When did any of that seem to matter. In the interview, I am sure we do not say to the prospective new boss  “as long as you don’t mind, I will plan to be nice and look good, I don’t really think that I’ll accomplish anything”. We would never be hired if we did so. The interview and onboarding is usually littered with tasks that are expected of the person, the company policy and procedure, and other mundane but necessary items to cover. In fact each job has a job description that clearly outlines the expectations. In those documents, it does not read “be a good guy”. Don’t get me wrong; WE EXPECT YOU TO BE A GOOD GUY/GAL. We expect you to be nice. We expect you to be polite and courteous to your fellow peers. But, we hire to get a job done first, and expect you to be nice second. Nice and incompetent do not get the job done, but competent and nice do.

We all need to remember, that the remote control is basically useless unless it does what we expect it to do and ultimately what we bought it for. When it stops working, we discard it and get another.

Be reliable. Be the person who is indispensable. The one the boss leans on. The one that goes over and above and does exactly what you were hired for (and more). AND, be nice and look your best. But first, be competent.

Music to my ears!

I recently heard of a Sales Consultant resigning from his job. His previous 6 months had been full of poor performance and his boss had challenged him with an ultimatum; to get results. He had stated many personal concerns that seemed to have clouded his ability to perform even the most menial of tasks that lead to a sale. He openly admitted that he “knew” what needed to be done. I could have done X, BUT. . . I would have been able to do Y BUT . . .

I’m no doctor but it sounds like a simple case of BUTgitis. We all can learn from this simple diagnosis and get our BUTS out of the way before it becomes an epidemic that is highly contagious; BUTgitis. This disease is so contagious, that it only takes a day of constant exposure to make someone susceptible to its harmful effects. The word but, is really a way to justify a lowly position, poor results, and a personal mistake.

Successful people use their setbacks and failure as fuel to get to the next level. Nothing makes them work harder than a little adversity, challenge, setback, or otherwise. Successful people have a bounce in their step that screams “follow me! I am going somewhere”. They have positive body language. They have that look in their eye that they are on to something bigger than their current position in life. They have goals they want to achieve. The goals are written down and reviewed. They set mid-course corrections to get back on track. And most of all, they don’t quit when it gets rough, even though every fiber within them tells them to do so. These people also admit when they are wrong. They step out and say they could have done better. They take the blame and never pass it on to someone else. These little flames ignite into a huge fire within to win the race set before them. And that ladies and gentlemen, is music to my ears!

 

New Year’s ReVolution!

“Join the revolution this year, instead of repeating another year of disappointments.”

I find it very interesting (and frustrating) to hear a great many people speaking of the year coming to a close in a negative fashion. They not only speak of it to anyone who will listen, they post it all over social media. What is the underlying theme they are talking and posting about? In general most people seem thrilled it is over (I understand some had life altering year that may have been full of tragedy and pain. I am NOT speaking of these people). Some willingly say goodbye to 2017 as if, magically 2018 will be full of greatness and reward and blessing and riches just because it is a different calendar year. Hogwash. If they are honest, 2017 did not disappoint them, they disappointed themselves and it is convenient to blame it on a block of time called 2017. There is no magic 8-ball, no genie in a bottle, and certainly no free handouts that get you to the top in this great country. Some may feel that is not fair. That is true. It is flat out difficult at times. But in these difficulties, we can grow, we can learn, and we can become better if we are looking to.

Successful people set goals, look forward to another year of opportunity, and look inward to learn from their past failures, frustrations, and set backs. Be that person. Set specific goals, create action plans to obtain the goals, and review them often. Look for opportunities (they are usually disguised as problems) and look inward at your stumbles and work on changing you. If you are bold enough to dream big, you will break the cycle in 2018. Join the revolution this year, instead of repeating another year of disappointments.

Smile, You’re on Candid Camera!

Effort speaks volumes. If someone is truly putting in the effort and their results are lacking, I will walk over burning coals to help them succeed (figuratively of course).

Okay, not really. No real cameras or practical jokes are waiting. But every day in the car business (and presumably every other business), we are measured on the snapshot of our day, week, month, and year. We are measured in performance, we are measured against our peers, and we are measured against like brand/like sized stores. In the car business there are thousands of angles that we can take the “photo” from. With that said, it still baffles me when managers and employees alike, think that they do not have to perform and still expect a position within the company. Their statistics are always keeping watch. In sales we can see how many outbound and inbound emails and phone calls are made, how many prospects were in front of them in person, where in the sales pipeline they are with each guest, and more.

Effort speaks volumes. If someone is truly putting in the effort and their results are lacking, I will walk over burning coals to help them succeed (figuratively of course). I will work along side them and help them to achieve increases month over month and ultimately year over year. But if someone is giving me lip service, no matter their title, it shows me they may feel entitled to some level of income without effort. Imagine this; you go on an interview and say to your prospective boss “I plan to be a few minutes late each day, I plan to have minimal results, and I definitely will put in minimal effort. . .can I have the job?”. Who would hire you? Well, why then do people feel they can fall back in to that behavior without serious consequences. This new year, set some goals to perform diligently every single day. Reach higher, strive for more, and enjoy the fruits of your success. And yes, you should smile, because ultimately you are on Candid Camera.