All Created Equal?

As I was visiting a Dunkin Donuts recently, I asked myself why does this store run so smoothly, and the one down the street not run smoothly?. The lady that took my order called me, and everyone else that she talked to “hon”. She was quick, polite and pleasant. The person making my bagel, did so quickly, and exactly as I ordered. It left me feeling as you would expect, satisfied. How about our businesses? Do we have the right people on our team? Do they covey the culture the leader desires? The truth is, we need to evaluate our staff and make decisions necessary to make it great. And quickly before we lose any more market share to our competitors.

So the answer is no. All businesses are not created equal, even if they share the same franchise name. The differentiator is almost always the people. Find the right people. Pay the right people. Keep the right people. Heck, we would not even be an independent country if it weren’t for the right people.


EBT Gains

This is the post excerpt.

Just as the sun rises and falls each day, so do our opportunities to maximize our financial statement in the form of EBT in the car business. However, for many, the day comes and goes and they don’t even realize that they have not been intentional in their activities that day to increase the bottom line. Sure, they showed up. They may have even “won” that day in their own mind. But unless their actions were decisive and decisions crystal clear, then I would argue that whatever level of success won, it was in spite of their seemingly weak planning and executing. In order to be successful in the car business (or for any other for that matter), it must be intentional. It must be planned, executed, and conquered. So as the week comes toward the end, make this week be the week you decide to take back your business and make a conscious effort to keep the main thing the main thing. Say no to the meaningless time wasters and say yes to the things that use your time wisely. Remember your time is nothing more than a bank account with minutes instead of dollars. How will you spend that time?