What if a Celebrity Walked In?

Imagine yourself at your place of business, and suddenly a celebrity walks in. What happens next is simply amazing. All of the staff have a heightened awareness of every move the person makes. There is a sense of wanting to make the person feel comfortable. The celebrity is called by their name and offered a beverage. Extra customer service is given. More smiles are present. Everyone in the facility shows respect and gives attention to the celebrity’s every need.

WHAT IF! What if we treated each guest as if they were a HUGE celebrity. What if, when a normal unassuming person walks through the door, everyone employed at your place of business treats that guest as if they were the biggest celebrity ever?

Soon, and very soon, there would be such anticipation from the public to visit your place of business based on word of mouth advertising, that you would have to expand. People from all over would want to work there. You would be surrounded by employees who genuinely care to make each guest feel like a King or Queen.

So, what are we waiting for? If we make each guest feel like a celebrity, soon enough we will be elevated to one ourselves, as people love other people who make them feel important.

Author: ebtgains

Stephen is a seasoned leader in the automotive industry. He has a unique blend of achieving results, with an extremely high level of satisfaction for both the guest and the employee. Having a solid background in service and parts, there is a daily sense of urgency to maximize each opportunity. He is a process driven GM for a public automotive group with a passion for personal and professional growth. He is always maximizing EBT opportunities and is open and willing to share ideas and results. View all posts by ebtgains