“Once you get to the point to where you see your people like I see the Citgo sign, you will know exactly what I am talking about.”
Okay, work with me here (all of you that are not from the greater Boston Area). There is something about that sign (and every city has its own landmark). When you see the Citgo sign, you know you are in one of the greatest cities in the world and right around the corner from the legendary Fenway Park. It makes you feel warm and fuzzy, brings back great memories, and is just simply awesome. Ever since I was a boy (my wife might argue that I still am one), this sign has been a back drop for the home runs over the Green Monster. Somehow that backdrop also brings good summertime memories, and for anyone who loves Boston in general, the sign has huge value.
Some of you may not be as fortunate as I am in regards to employees. My employees are probably some of the best people in the business. Both personally and professionally. They have a bounce in their step, have tremendous integrity, are hard-working, like their job, and generally are happy to be alive. Sometimes I wonder if this was orchestrated or if is just by chance that this caliber people are working side by side with me every day. Either way, I’ll take it.
I challenge all of you managers, supervisors, and executives alike. Get out of your office. Say hello to all of your people daily. Call them by name. Get to know them. Carry their burdens (to an extent) and share in their victories. Trust them. Train them. This will help you keep them. You might find this to be a secret weapon, as many employees don’t quit companies, they quit supervisors, managers, and executives.
Once you get to the point to where you see your people like I see the Citgo sign, you will know exactly what I am talking about.
Last night, my wife and I saw Michael Buble in concert. As expected, he and his entourage were spectacular! But, the thing that jumped out at me was his overall attitude and the attitude of his supporting cast. It appeared that he was having the time of his life. He was full of life and his continuous smile was contagious. He also went to great lengths to high-five the fans or to make eye contact with as many people as he possibly could. He seemed genuinely appreciative of the fans and we were left feeling as though the room got really small because of the level of intimacy that he brought to the show. His band was also having the time of their life, or so it appeared. At one point in the show, all of the musicians were dancing when they were not playing their instruments. They could have been personally having a bad day, but each of them set it aside and yielded to the audience and showed us a great time. So much so, that each of us will tell everyone we know how great a Michael Buble concert is.
What happens at your place of business? Whether you are a school teacher, an attorney, a doctor, a clergy member, a salesperson, or a union steward; one thing rings true — we create our environment by our attitude — good or bad. Attitude is a choice. We choose to smile or frown, scowl or laugh, complain or compliment, encourage or discourage. Do we put our personal feelings aside and choose to express an attitude synonymous to the Michael Buble concert? I am suggesting that if we do, our guests will be telling everyone they know that they need to do business with us — with you.
I encourage all of us to work on keeping our personal lives out of the spotlight and show an amazing attitude in all situations. Remember; it is not what happens to us, rather how we handle it. Most of things we complain about today will add up to very little tomorrow. So, why not just hold our tongue and be thankful it isn’t worse. When we handle a bad situation with a good attitude, the situation all of a sudden does not seem so bad. There is always someone else bearing a much bigger cross than we are. Therefore, let’s march forward with Michael Buble’s attitude. It might just shine some light to those around us that need it desperately.
There was a day not so long ago, when men would wear a shirt and tie to a ball game and ladies would wear a dress everywhere they went. I am thankful that this is not the case today, especially when I am wearing a pair of jeans and a t-shirt on my day off.
If you are a professional and work in a professional environment, where attire matters, act the part. Invest in you. Just because someone else wears their favorite football team’s hat; someone else wears their slippers; or someone else doesn’t comb their hair in the office, does not make it ok for you to do so also. In sales, our job is not to accentuate our individuality, rather to connect with our customer in a way that inspires their likes and desires. Looking shabby on a sales floor turns a professional customer off, and does little to make your case that you should be their consultant. Like it or not, you are judged by your customers. When we dress as an average professional; we look good, we are more confident, and most importantly, the customer is not wasting their time pre-judging our life before they make a buying decision.
There is a time and place for everything. Wearing non-professional attire in a professional workplace is out of place and does not give the best first impressions. Wearing a tie in a swimming pool is just as out of place as wearing blue jeans and a t-shirt in a professional environment; but for some reason, society continues to blur the lines of social etiquette in every area. Don’t have an intentional wardrobe malfunction. Look the part; act the part; and set yourself up to have the results the position requires.
It has been told that most people learn in one of three ways. First, people learn visually. They need to see it. You can talk to them all day long but if they can’t see something, they are likely to retain nothing. Next, are kinesthetic learners. These are the “feel it, touch it” people (and the highest percentage of people learn this way). Lastly, are auditory learners. You guessed it; they learn from hearing. Auditory learners are only 25% of the population. Coincidently, the other 75% miss the instruction when they are being told what to do.
Many mangers and even some leaders “tell” people what to do and how to do it. Then they become frustrated that the very people they are “telling” over and over, are not learning what they are telling them. Some of their telling often includes specific instructions on how to “do” something. Somehow the managers and leaders feel that if they tell them enough, they will most likely get it. Most likely not.
Attention Managers and leaders–Effective managers and leaders teach the way their people learn. I would venture to say that if only 25% of the people learn by hearing, then we need to begin to teach differently than just lecturing. Show them. Show them what is expected and then ask them to repeat it back. If there is a task involved, ask them to perform the task the way you expect them to perform it. I guarantee that they will not perform it the way you want it done the first time. That will be the indicator for you to continue to work with them until they get it right. Considering most people learn by doing, you will need to make them “do” until you are satisfied that they will bear the result that you desire.
If you are speaking to a few people (or to thousands) with information only, PowerPoint works great because it covers the visual learner, the auditory learners for sure. But if you are in need for people to “do” something, you will need to roll up your sleeves and spend time with each person “doing”. By doing so, you will increase your team’s productivity and they will have more respect for you as a leader or manager. In todays business world, you won’t have much competition. After all, osmosis is an epidemic these days, as leaders and managers only seem to talk, and talk, and talk some more.
Probably the safest place for a child is in the womb. The temperature is perfect, there is no separation anxiety, and the child is automatically fed first when the mother eats.
If you are a leader in your career, civic group, church or synagogue, a little league coach, a yoga instructor, or any other type of leader from a vast list, are the people that you lead safe?
Is the temperature perfect? Meaning; are you aware of the climate of the room in regards to relationships? Are you consciously making sure your people feel welcomed? Are you aware of body language? Body language screams a statement. It either states; I am comfortable; I am uncomfortable; I feel left out; or I feel welcomed. It does not matter one bit what you think. Someone else’s perception is reality. Leaders scan the room. Leaders are inclusive. Leaders build others up. Leaders recognize everyone.
Is there separation anxiety in the group that you lead? Or are you are more concerned with how you feel, rather than how your flock feels? What is their body language screaming to you? Are their arms crossed? That usually means “I am blocking you out” or “I disagree with you.” Is there little to no eye contact? That can mean “I do not trust you” or “I feel poorly about something in this setting”. Either way, leaders recognize the concern and then go to work to fix it.
Does the child automatically feed when the leader does? This could be physically and emotionally/spiritually. Physically, do you go last when there is food being served? Do you ensure all of your team has eaten or had a drink before you help yourself? Emotional and spiritually, do you have your team in mind when teaching? Are you concerned for their well-being and growth or only how you feel about the message? Do you follow-up after hearing of a concern? Are you humble enough to create an environment of transparency, even if you do not like the feedback? More over, do you act to change the reality.
Leaders lead. Great leaders ensure their people are safe.
“There’s always next year.” These famous last words are uttered at the end of every calendar year. This is the last sliver of hope people have of making lasting changes to their life. I’ll do it later; I’ll start tomorrow; There’s always tomorrow. The problem with this mentality is, there is no such thing as tomorrow.
All we ever have is today and the hard lessons of yesterday (which at one point was a “today” and we let it slip by). Remember, when we get to tomorrow, it will actually be called today.
The journey of a hundred miles starts with the first step. Your future starts right now. If you are to be more successful than ever; if you are to be in better shape than you are right now; if you are to save more money than you did last year; if you are to have better relationships; if you are locked out of life and don’t know the passcode, there is good news. The passcode is “today”.
So, start today. Start now. Put all of your focus into today. Get started and don’t stop. Sure, there will be bumps in the road, detours, and the such. But, if you get started on a better you TODAY, you will come to realize that is all you ever have. If you decide to not act now, then you truly are locked out of your future. The unfortunate thing is, you know the passcode but refuse to type it in to your life.
If you sell a product or a service, there has to be a certain level of survivability. Timid salespeople have skinny kids (and skinny pets, and skinny bank accounts). When a consumer has decided to “shop” and strolls through your world as you know it, you must strike while the iron is hot or there is a great chance you will never see them again.
In today’s electronic world, the consumer has already researched the item they are interested in to death. They have read reviews on the product, your location, and maybe even on you personally. When they show up to “look”, that is code language for “I am buying something very soon”. The consumer might say they need to think about it. What? They already spent hours online, already have an agreement with their significant other, and have already narrowed down exactly what they want and are ready to buy. The soft salesperson meekly says “ok, call me if you might, ever, someday, might think of buying my product”. The consumer stops at the next competitor and buys on the spot. Why? Because the next salesperson took the lead.
It is not unethical to lead people. It is not wrong to ask the consumer for their business. It is not against some moral code to strongly suggest, or consult them, or speak highly of your product, or to remind them how valuable their time is and that they probably don’t want to prolong their decision.
For Pete’s sake; ask for the sale. Your kids and spouse, or pet/hobbies/charitable organizations you support/vacation DEPENDS ON IT. Remember the consumer walked into your house and inquired. You did not go on a door knocking crusade. A shark can smell the blood in the water, can you?
In the colder regions of the country, the windshield gets frosted over during the night. In the morning, it should not be a surprise when you can’t see out of the windshield, but for many it is. A typical morning starts by rushing out, starting the car and realizing there is not enough time to defrost the windshield. We have all been guilty from time to time using the washer fluid (not so successfully), or simply driving away despite not being able to see clearly. The real answer is preparation. This would include waking up a bit early and starting the car a few minutes before it is time to leave. In doing so, the windshield would be clear as day when we were ready to leave.
To be successful in any arena, preparation is one key component. Some people rely on luck, winging it, or simply hoping for the best. None of which associate with success. The 5 p’s seem applicable; Prior Preparation Prevents Poor Performance. Going into a new year, let’s plan ahead. Let’s prepare for what lies ahead.
In business (and in personal finance) there are many components that need attention to have a successful recipe. One of which is planning for growth and another is planning for cost cutting measures. I once heard someone say “good habits are formed in bad times and bad habits are formed in good times”. In order to navigate the volatile market conditions and the unpredictable business growth within that volatile market, one must begin to plan for a market slow down by being responsible with expenses. If a slowdown happens, the good times will be over. By intentionally preparing now, one will be forming good habits as it relates to expense control. They will be ahead of the curve by being proactive and will be able to see clearly when others cannot.