When Sparks Fly!

So, from time to time, in business, sparks fly among the employees. If people are disrespectful, racist, sexist, demoralizing, condescending, etc., I will immediately have a real problem with it. But on the other hand, if the cause for the concern is a good dose of passion, and the other negative factors I mentioned are not part of the equation, I see it as good.

When the store is staffed full of passionate people, sparks are bound to fly from time to time. Usually people are passionate because they care. That is certainly better than dead fish that don’t care. When an employee wants to give his or her customer a great experience, they are passionate. When an employee wants to be sure the transaction is legal and ethical, they are passionate. When an employee is good at what they do, they are passionate. And , when an employee thinks another employee does not care, they can become extremely passionate.

I personally have an amazing team that truly cares for the guest and for the business simultaneously. They care that they themselves are treated fairly, and at the same time the guest is treated as royalty. They often feel respect for their fellow coworkers and think of many of them as their own family. This fact also makes each of them proud to be a part of an amazing team.

When we surround ourselves with passionate employees, the sparks are bound to happen. However, it is up to the management team and myself to ensure a fire does not break out from the sparks. So, let them fly, but be willing to air the concern in private and be quick to restore all relationships quickly.

 

Author: ebtgains

Stephen is a seasoned leader in the automotive industry. He has a unique blend of achieving results, with an extremely high level of satisfaction for both the guest and the employee. Having a solid background in fixed ops, there is a daily sense of urgency to maximize each opportunity. He is a process driven GM for a public automotive group with a passion for personal and professional growth. He is always maximizing EBT opportunity and is open and willing to share.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s